Gabriel Voyer

Learning and Organizational Development, Human Resources. First Tech Federal Credit Union (formerly Digital Federal Credit Union), Marlborough, MA (remote)

• One of 4 core facilitators on a 6-person L&D team that trained 1,158 new hires and upskilled employees over 6 years, in virtual and live classrooms.
• Independently designed and built a 7-course, 7-video learning path in 10 days to support an organization-wide phone system rollout, using Articulate Rise, Storyline and Camtasia.
• Partnered with 20+ subject matter experts across 7 departments to validate content and secure stakeholder buy-in from storyboard through launch.
• Won the 2026 Pinnacle Award for coaching peers and fellow trainers on adopting AI tools, outside my role and before it was asked of me.
• Became the team’s go-to producer for training and communications video, including animated explainers in Vyond.
• Kept contact center curricula current through policy changes and a merger that grew the institution from $10B to $28B in assets.

Digital Federal Credit Union, Marlborough, MA

• Led teams of 15 new hires with targeted coaching and structured training that accelerated role readiness.
• Streamlined onboarding to shorten time in training while staying aligned with company standards.

Nice Lawn Bro, LLC, Worcester, MA

• Grew a lawn care business from 3 to 19 recurring clients through referrals while working full time.
• Built its entire platform with AI-assisted development: client records, scheduling, Stripe invoicing, a customer portal, an AI phone answering service and an iPhone field app. Also shipped two consumer apps to the App Store.
• Grew a TikTok audience to 162K with mower repair and small business videos; one short passed 150,000 views.

GeeYouEss Productions, Worcester, MA

• Founded and ran a video production company serving marketing, corporate training and event clients; FAA Part 107 certified aerial videographer.

Cabela’s

• Coached and developed 8 salaried department managers overseeing 220 outfitters across an 85,000 sq ft sales floor.
• Drove a 6% sales increase and a 20% inventory reduction with corporate and distribution teams; cut controllable expenses 18% and earned maximum bonus in 2015 and 2016.

Dick’s Sporting Goods

• Rose from part-time associate to manager across 13 locations, with seven promotions in ten years.
• Grew department sales 8–12% annually for five consecutive years, leading teams of up to 28.